Terms & Conditions

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Welcome to LaviStay  (“LaviStay”, “we”, “our”, “us”). By accessing or using our website, platform, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a booking or using our services.

1. About LaviStay

LaviStay is a hospitality and homestay aggregator platform that connects travelers with boutique hotels, homestays, and vacation properties, primarily in Rishikesh and Goa. We facilitate bookings and experiences but do not own all listed properties unless explicitly stated.

2. Eligibility to Use Our Services

• You must be at least 18 years of age to make a booking.

• By using our services, you confirm that all information provided is accurate and complete.

• LaviStay reserves the right to refuse service to anyone for valid reasons.

3. Bookings & Reservations

• All bookings are subject to availability and confirmation.

• Booking details, pricing, and inclusions are shown at the time of reservation.

• Once confirmed, booking details will be shared via email or other communication channels.

• Guests are responsible for reviewing booking details carefully before confirmation.

4. Pricing & Payments

• Prices listed are subject to change without prior notice.

• All applicable taxes, fees, and charges will be disclosed during booking.

• Payments must be made through authorized payment methods available on the platform.

• LaviStay is not responsible for additional charges levied by banks or payment gateways.

5. Check-in, Check-out & Stay Rules

• Check-in and check-out timings vary by property and must be followed strictly.

• Guests must carry valid government-issued photo identification at check-in.

• Property-specific house rules must be respected during the stay.

• Any damage to property or assets during the stay will be the guest’s responsibility.

6. Cancellations & Refunds

• Cancellation and refund policies vary depending on the property and booking type.

• The applicable cancellation policy will be displayed at the time of booking.

• Refunds, if applicable, will be processed as per the stated policy and timeline.

• No-shows may be treated as non-refundable unless otherwise specified.

7. Guest Responsibilities

Guests agree to:

• Use the property in a lawful and respectful manner

• Avoid activities that may cause nuisance, damage, or disturbance

• Follow local laws, regulations, and community guidelines

• Be responsible for personal belongings during the stay

LaviStay is not liable for loss or damage of personal items.

8. Role & Limitation of Liability

• LaviStay acts solely as an intermediary between guests and property owners.

• We are not responsible for acts, omissions, or services provided by property owners.

• LaviStay shall not be liable for any injury, loss, delay, or inconvenience caused during the stay unless required by law.

• Guests agree to resolve disputes related to property services directly with the host where applicable.

9. Third-Party Services & Links

Our website may include links to third-party websites or services. LaviStay does not control or endorse these platforms and is not responsible for their content, policies, or practices.

10. Intellectual Property

All content on the LaviStay website, including text, images, logos, and branding, is the property of LaviStay Global Estate LLP and may not be copied, reproduced, or used without prior written permission.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Modifications to Terms

LaviStay reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes implies acceptance of the updated terms.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Delhi.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

LaviStay Global Estate LLP
📍 Address: 225 Sultanpur, Delhi
📞 Contact Number: 8800635151
📧 Email: lavistayglobal@gmail.com